Shipping policy
Shipping Policy – Moana Elegance
At Moana Elegance, we believe your fashion experience should be seamless from the moment you shop with us to the moment your package arrives at your door.
Processing Time
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All orders are carefully hand-packed and processed within 1–3 business days.
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Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods & Delivery Times
We offer reliable shipping options to ensure your pieces arrive safely:
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Standard Shipping (US): 4–7 business days
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Expedited Shipping (US): 2–3 business days
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International Shipping: 7–14 business days (varies by destination)
Shipping Costs
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Shipping fees are calculated at checkout based on weight, destination, and chosen shipping method.
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Enjoy free standard shipping on orders over $150.
Order Tracking
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Once your order ships, you’ll receive a confirmation email with a tracking number.
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You can track your package at any time to see its journey to your doorstep.
Customs, Duties & Taxes
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International orders may be subject to customs fees, import duties, or taxes of the destination country. These charges are the responsibility of the recipient.
Lost or Damaged Packages
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Moana Elegance ensures every package is carefully shipped. If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with our carriers to resolve the issue promptly.
Need Help?
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Our dedicated support team is here to assist you with any shipping questions. Contact us at moanaelegance@gmail.com